Published Articles
(Note: Please give the articles a minute or so to download - some of the files are quite large!)
(Alumni Magazine of the Rotman School of Management - University of Toronto) - December 2007 (“Thinking About Thinking” issue) - Interview with President and CEO of Waterfront Toronto (see pages 113 - 114)
Promoting LA-based RxLaughter (associated with UCLA Medical Centre) - June 2005 - “RxLaughter has the Pediatric prescription for pain”
“Online Usability: Good Business - By Design” - November 2004
Wired World Section - “How to create profitable customer experiences” - April 2002
“Messages with BYTE: designing the interactive experience” - April 2000
“Creating the wrong image: Today’s technology makes it tempting to alter visual content. But at what cost? - January 2000
